Shipping, info and customer service

CUSTOMER SERVICE

If you would like to get any additional information or have any questions regarding your purchase please feel free to contact us by email hello@mooniquecreation.com or in any way in chapter contact us.
We will gladly answer your request as soon as possible during nearest business day.
Customer service assistance is available at the email stated above only. Social medias are not to be considered as store's customer service.


PROCESSING TIME

MADE TO ORDER |   Every piece of MOONIQUE jewellery creation is made by our hand in our studio in Gothenburg.
The lead-time for Made to Order pieces is 25 business days and custom items can be upwards of 1-3 months depending on the final design of the piece. If you need your piece sooner, please contact us and we can discuss your deadline.
More about custom made design here .

READY TO SHIP FROM EU |   All ready to ship items listed on the website will be shipped within 1-2 business days of purchase from Gothenburg. 

READY TO SHIP FROM US |   For our clients from US we have a stock in our warehouse in Brooklyn Park |Minnesota|, the items will arrive in 3-7 days of purchase.


SHIPPING & DELIVERY

Enjoy complimentary shipping on all orders.

We ship from Gothenburg |SWEDEN| using postal services Postnord, and all our parcels have a tracking number. In order to track your parcel, you can use the tracking number we provided you with your national post tracking service.

Estimated Delivery Time
Ukraine: 7-10 days
United Kingdom: 3-7 days
Canada: 10-20 business days
North America: 5-7 days
Europe: 3-7 business days

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.


PAYMENT OPTIONS
You can pay in the following ways:
PayPal or CreditCard.
Your payment information is secure. Our shop never receive your credit card information.


RETURNS & EXCHANGES
We don't accept returns,
According to Ukrainian legislation jewelry is not subject to exchange or return.
But please contact us  hello@mooniquecreation.com within 5 days of delivery if you have any problems with your order.
Request a cancellation within: 6 hours of purchase
Change or return is discussed only directly with the customer.
During applying, please specify all order data:
- name and email address from which the order was made;
- order date;
- name of jewelry and size.

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

­­The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders;
- Items on sale.


DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


PRODUCT WARRANTY
Every single piece comes with a lifetime warranty. We will always do our best to make sure your jewelry always looks impeccable.
Dear customer, all our jewelry product we make by our self and pay attention to every detail. Therefore we are always sure about quality of our products.

 If you have any problem with your jewelry, please first contact us and give all information about your problem (with photo).
If we will sure, that the product is not damaged mechanically, we will make a new jewelry for you.

Processing sequence:
- customer send us a damaged jewelry (delivery at the customer's expense, we will give all information how to send it)
- after receiving the parcel from the customer, within 10 working days we undertake to make a new jewelry and send it (delivery to the customer is by our expense).


MOONIQUE CREATION
GOTHENBURG 41673
Sweden
email: hello@mooniquecreation.com