INFO & CUSTOMER CERVICE

MooniqueCreation Online Boutique is  an official online retailer of "Moonique jewelry creation" handmade jewelry.
Serving the customers from around the world, each order is processed at workshop in Gothenburg |SWEDEN|.


CUSTOMER SERVICE
If you would like to get any additional information or have any questions regarding your purchase please feel free to contact us by email hello@mooniquecreation.com or in any way in chapter contact us.
We will gladly answer your request as soon as possible during nearest business day.
Customer service assistance is available at the email stated above only. Social medias are not to be considered as store's customer service.


PROCESSING TIME

MADE TO ORDER |   Every piece of MOONIQUE jewellery creation is made by our hand in our studio in Gothenburg.
The lead-time for Made to Order pieces is 25 business days and custom items can be upwards of 1-3 months depending on the final design of the piece. If you need your piece sooner, please contact us and we can discuss your deadline.

READY TO SHIP |   All ready to ship items listed on the website will be shipped within 1-2 business days of purchase. 

READY TO SHIP IN US |   For our clients from US we have a stock in our warehouse in Brooklyn Park |Minnesota|, the items will arrive in 3-7 days of purchase.


SHIPPING & DELIVERY

Enjoy complimentary shipping on all orders.

We ship from Gothenburg |SWEDEN| using postal services Postnord, and all our parcels have a tracking number. In order to track your parcel, you can use the tracking number we provided you with your national post tracking service.

Estimated Delivery Time
Ukraine: 7-10 days
United Kingdom: 3-7 days
Canada: 10-20 business days
North America: 5-7 days
Europe: 3-7 business days

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.


PAYMENT OPTIONS
You can pay in the following ways:
PayPal or CreditCard.
Your payment information is secure. Our shop never receive your credit card information.


RETURNS & EXCHANGES
We don't accept returns,
According to Ukrainian legislation jewelry is not subject to exchange or return.
But please contact us  hello@mooniquecreation.com within 5 days of delivery if you have any problems with your order.
Request a cancellation within: 6 hours of purchase
Change or return is discussed only directly with the customer.
During applying, please specify all order data:
- name and email address from which the order was made;
- order date;
- name of jewelry and size.

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

­­The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders;
- Items on sale.


DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


PRODUCT WARRANTY
Every single piece comes with a lifetime warranty. We will always do our best to make sure your jewelry always looks impeccable.
Dear customer, all our jewelry product we make by our self and pay attention to every detail. Therefore we are always sure about quality of our products.

 If you have any problem with your jewelry, please first contact us and give all information about your problem (with photo).
If we will sure, that the product is not damaged mechanically, we will make a new jewelry for you.

Processing sequence:
- customer send us a damaged jewelry (delivery at the customer's expense, we will give all information how to send it)
- after receiving the parcel from the customer, within 10 working days we undertake to make a new jewelry and send it (delivery to the customer is by our expense).



MOONIQUE CREATION
GOTHENBURG 41673
Sweden
email: hello@mooniquecreation.com

Accurately measuring your ring size.
If you do not know your ring size, or want to double check, it is advisable to visit a local jeweler shop. Measure your finger in warm temperatures at the end of the day (this is when your finger is at its largest). Avoid measuring cold fingers (cold fingers are smaller than warm fingers).


Use RING SIZE GUIDE to find you size

Care instructions
Step 1 - Mixing the Ingredients
Start by mixing the warm water and washing liquid in a large bowl.
You should stir the liquids together, but not so vigorously that they form a mass of bubbles.
Use warm water rather than hot, as warm is less likely to affect the oxidized sterling silver.
Step 2 - Add the Silver
You can then place the silver into the bowl, moving it around occasionally.
Let it soak for about 20 minutes or until any dirt floats to the surface.
Step 3 - Dry the Silver
Once the silver is clean, take it out of the soapy water, and place it onto some bath towels.
Gently wipe the silver with the towel, taking care not to scrub the oxidization off
of your jewelry.

We gladly accept custom orders.
If you want to somehow modify some of our jewelry, or to create individual precious,

please contact us by filling the form.

Dear customer, all our jewelry product we make by our self and pay attention to every detail. Therefore we are always sure about quality of our products.

If you have any problem with your jewelry, please first contact us and give all information about your problem (don't forget to add photos).
If we will sure, that the product is not damaged mechanically, we will make a new jewelry for you.
Processing sequence:
- customer send us a damaged jewelry (delivery at the customer's expense, we will give all information how to send it)
- after receiving the parcel from the customer, within 10 working days we undertake to make a new jewelry and send it (delivery to the customer is by our expense).

First you should contact your local shipping company with individual track number of your parcel. It is the fastest way to get information.
Also, you can contact us and we will make a request to UkrPoshta, and inform you as soon as we get the answer.

Please, try to understand, that we can not be responsible of work of shipping company. But we never leave you alone with some problem, we are always available to help.

For tracking any parcel we usually use this incredible service HERE.